mEMBERSHIP INFORMATION

FAQ’s

When will my membership restart?

Your membership will restart as soon as we reopen and you can start using the club again from that date.  We will re-open from Saturday 25th July 2020, Some of our facilities may not be accessible however, or areas will have a maximum capacity.

Fitness suite bookings and class bookings will all be available online to book on the 18th July 2020

When will my direct debit restart?

We'll write to you by email or letter to confirm the details of your Direct Debit payments as soon as we know when we’ll be reopening. Provided that we reopen on 25th July 2020, the first Direct Debit will be taken on 1st September this will be your normal membership rate and a pro-rata payment for the remainder of July.

For example, if your membership is £28.00 pcm you will pay £28.00 for august and an additional £6.30 for July which is 0.90p x 7 days.  This will all be confirmed by Harland’s.

If you are on a long-term freeze for medical reasons, your membership will still be on hold until your original freeze end date.

If I’m not ready to return to the gym what are my options?

We'll e offering you the option to continue freezing your membership until 31st October 2020. We will advise you of the cut of date for extended suspension.

With every continued suspension request it must meet terms and conditions. These are if you have under lying health conditions, over 70 and part of the vulnerable group, pregnant, are self-isolating for more than 7 days and have been made redundant which has led to a financial impact.  Amendments can be made up to 15th of the month to impact the following month. Please contact us to discuss, we are here to help.

If you would like to cancel your membership what do I do?

We will be sad to see you go, but please contact us we maybe able to help, there maybe alternative options for you when we reopen. Do not cancel your direct debit.

All cancellations should be sent to criley@worle.org.uk  we will then send the cancellations through to Harland’s group following our terms and conditions of your membership, providing two calendar months’ notice.

How will you support my fitness Journey if I can not attend the centre if I am self-isolating or shielding?

Through lock down we have been offering interactive online classes, once reopen we will still have some available to members, this can be found through our @Worle members only facebook page, alternatively log onto our Worle centre you tube page and complete the classes and challenges we have online.

wHAT WE HAVE DONE TO KEEP YOU SAFE

FAQ’s

How will you be checking members are safe to enter the gym?

We will be temperature checking everyone who enters the gym with a forehead thermometer. Anyone with a high temperature will be unable to enter the club. We’re also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms

Will there be any changes to the centres opening hours?

No, the centres opening hours will be the same as they were before lockdown Monday to Thursday 06.00am to 10.00pm Friday 06.00am to 09.00pm Saturday 08.00am to 06.00pm and Sunday 08.00 to 9.00pm.

Will there be any changes to the class timetable?

Yes, the class timetable will be changing as certain classes will be unable to run and class numbers will be lower than before.  Please check the timetable and make sure you book through the app or online before attending a class. We will still be running the 8-day booking system as before. But great news we have extra classes on the timetable to allow for social distancing restrictions and outdoor training.  

Our class lengths will all be the same as before lock down, however there will now be a 15-minute turn around on all classes to allow you to exit the Studios using our new one-way system and for the team to clean the studio and all high frequency touch points. More information on class etiquette can be found on the back of our timetables and on the website.

Is there a time limit on my gym visit?

We will be launching a Fitness suite booking system, to be booked online via our website, so we can control the numbers that enter the gym due to social distancing. We’re asking members to spend no longer than 50 minutes exercising per session, so that everyone can use the gym. This also enables staff to clean the gym between sessions for all high frequency touch areas. This policy will be reviewed on a regular basis and you’ll be informed if we’re able to relax this.  We would ask members to not book back to back gym sessions to allow all members to use all of our facilities.  More information can be found in our gym etiquette guide and expectations.

What should I bring and should I arrive ready to work out?

• Workout gear: Please arrive ready to work out to avoid using the changing room

• Minimal belongings: All you need is your membership card/band and bank card if you want to make a purchase from the cafe or pay for your class at reception– unfortunately we won’t be accepting cash at this time.

• Full water bottle: Water fountains will be unavailable for hygiene reasons. You can purchase a bottle of water using your contactless card if needed from the vending machine or café bar.

• Yoga mat: If you’ve booked a yoga or Pilates class we ask that you bring your own mat if you can.

• Yes, please do arrive ready to work out where possible as the changing rooms have limited capacity and may not be accessible when we first open. The changing rooms will be reopen, but to help us with social distancing, we encourage you to shower and get changed at home if possible.

• There will be a limited number of lockers available, so please limit your personal belongings and only use a locker if absolutely necessary.

What other facilities will be available once you reopen?

The 3G, Astro, Tennis and netball courts will be available as before lock down, these facilities will need to be booked at reception on 01934 886111, following current government guidelines only groups of 6 can book each of the courts we have available.  We will re look at restrictions and update when they change.

Our Proud to serve Costa coffee and food menu will be available for takeaways only and to eat in. There will be limited in door seating but we can offer outdoor seating if you would like to sit in, again we will be limiting the amount of cash payments through out the centre so please where you can pay by card.

What will the gym look like when you reopen and how will you keep me safe?

We have made a few changes within the centre, that you may notice when you first come in, protective screens by reception, the café bar and in between all CV kit within the gym, there will also be a one-way entry and exit system within the centre, please follow the arrows and to which way you should walk up and down the corridor and queue for classes.  We are following the current 2m social distancing rules which means spots within the studios. (just think Patrick Swayze and dirty dancing, “this is my dance space, and that is your dance space”)

Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:

Hand sanitising stations: will be readily available throughout the centre, We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit

We will have a cleaning station in between every piece of CV equipment within the gym and we would ask all members to wipe machinery down before and after use.  

Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym will be deep cleaned every night

Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene

Has the centre been deep cleaned before reopening?

Yes, the centre was cleaned and sanitised prior to closure and will receive a further deep clean before reopening with a process called fogging this will happen on Friday the 24th July 2020.  All air-conditioning filters and extracts have also been deep cleaned and changed.

Our centre has been visited regularly by our building maintenance teams Grahams and we have followed a strict water management regime of regular flushing and turnover of water in our systems, along with temperature monitoring on all our showers and taps.

When will you be lifting restrictions?

We are following guidance from UK Active, the Government, Public Health England to make sure we keep you safe. We will ease restrictions when we have been advised that it is safe to so, and we will of course keep you informed.

REOPENING eTIQUETTE

FAQ’S

Studio Etiquette

• All classes must be pre-booked 8 days in advance,

• Any class cancellations can be made up to 2 hours before with no charge, any cancellation within the 2-hour period will receive a £5 charge.

• We insist on 2m social distancing in all classes, providing limited numbers in all classes

• There is now a 15-minute turn around for all classes, ensuring the leisure centre staff can clean the studio floor and high frequency touch points, in-between classes the studio will be steam cleaned 3 times per week.

• Please   queue for the class on the appropriate side of the corridor and allow members to exit providing social distancing rule

• Enter and exit through the same door however please allow social distancing when doing this

• Before each session please ensure all items of studio equipment used are sanitised before and after

• There are two cleaning stations in each studio, along with anti-bacterial had gel to be used before and after classes for all attendees

• If you can please bring your own equipment such as mats, boxing gloves and small hand weights, if this is not possible please ensure all kit iS sanitised before and after use. We advise a you to bring a small work out towel to place on Mats if using the centres.

• If you or any of your household are showing any symptoms, or if you are self-isolating, you should stay at home.

Please be respectful to all instructors and staff when preparing the studio for your use.

Gym Etiquette

• Please book your gym session via our website or club app, to help us manage      social distancing numbers

• Please be aware work out sessions are 50 minutes long, please be mindful of finishing on time.

• There is a 10-minute turnaround between sessions, to allow staff to clean frequently touched areas on equipment.

• Be considerate and respectful of others

• Maintain social distance rules by keeping 2 metres apart at all times

• Please wash your hands regularly or use the anti-bacterial hand sanitiser before and after your work out.

• Please use sanitiser provided on the cleaning sessions to wipe down all gym equipment      you use before and after a workout.

• Dispose of blue roll in the bins provided.

• Use a clean towel and wear clean gym clothing to reduce risk.

• Return equipment after use

• Be aware of your surroundings, do not touch or lean on the equipment unnecessarily.

• Keep personal belongings to a minimum and please keep your bag and equipment out of the way.

• Please bring your own water bottle to the gym when working out as the water fountain      will only be used to fill bottles with water not to drink from.

• The free weights area can now be found at the bottom of the corridor in R3, maximum of 4 members within this room at any one time, ensure you follow social distancing rules.

•  We will now operate a one-way system, the entrance to the centre can be found at the front of the building and the exit will be based at the bottom of the corridor near the changing rooms

Mask’s

if you would like to wear a mask in the centre, you can do, every individual will have a different opinion and preference to this. we would advise an Activated Carbon Filter Mask for high altitude training, that can be Washed and Reused. A medical grade face mask will not be suitable due to retaining the C02 whilst training.