Change of Direct Debit Provider
After careful consideration, we have decided to come away from our direct debit company Harlands Ltd.
We have had several issues with their customer service over the Lockdown period, both restarting members, not cancelling memberships when requested, and collecting membership fees that were not due to leave members accounts.
This is not the level of service we expect from one of our providers, all membership processes will now be brought in house, this will include, New, upgrade, downgrade, suspension, direct debit changes, arrears payments, and cancellations.
Your final direct debit from Harlands will be 1st June 2021, on the 5th June we ask that you cancel your direct debit with Harlands at your bank.
You will be sent a link via email in the next 5 days which will take you to our new payment portal where you will need to enter up-to-date account detail and your induvial membership number
There will be no change to your monthly payment amounts or administration fees.
You will then see @Worle on your bank account statement, the first direct debit will be taken on the 1st July 2021. We do ask that the above is completed by the 10th June 2021, to allow the new system to process all new bank details
This is a positive move by the centre to bring all processes in house. The team at the centre are always happy to help.
Kind Regards
Candace